Insurance Conditions

MarHire Car Fes — Insurance Conditions

Update date: 08 Nov 2026
Time zone: All cut-offs and deadlines use Africa/Casablanca (Morocco local time).

• Website: carrentalfez.com

• Email: info@marhire.com

• Phone/WhatsApp (24/7 for incidents): +212 660 745 055

1) Overview

MarHire Car Fes is the local car rental service of MarHire in Fes, Morocco. We provide car rentals in Fes city and at Fes-Saïss Airport, with insurance options suited to different vehicles and drivers.

Every MarHire Car Fes rental includes Third-Party Liability and Full Insurance (Collision Damage Waiver, CDW) for the rented vehicle.

Depending on the car, one or more of four protection plans may be available. These plans differ in:

• The excess (the maximum you pay for covered damage when you are at fault).

• The security deposit required at pick-up.

• The minimum driver age.

• The additional daily price, where applicable.

You choose your protection plan in the booking form. The available options, exact excess, deposit, minimum driver age, and price are displayed for your selected vehicle and rental dates.

No plan is automatically selected unless only one option is available. Your selected plan is confirmed in your booking confirmation.

What "Full Insurance" means: The rental vehicle is insured against accidental damage, but full insurance does not automatically mean you pay nothing. Your financial responsibility depends on who caused the accident and your selected protection plan.

• You are at fault: You pay the actual repair cost up to your plan's excess. You never pay more than the excess for covered damage, and never more than the actual damage cost. Zero-Risk Protection has a €0 excess.

• You are not at fault: You pay €0 on every plan, provided you submit the required documentation and the insurer confirms you were not responsible.

Important: A police report or insurer's accident report is required for every plan. Without the required report, you are liable for the full cost of the damage, regardless of your selected protection plan.

2) The Four Protection Plans

Basic Protection (Deposit + Excess)

• Full Insurance (CDW) and Third-Party Liability included at no additional plan price.

• If you are at fault, you pay the actual repair cost up to the Basic excess.

• If you are not at fault, you pay €0.

• A refundable security deposit equal to the Basic excess is collected at pick-up.

• Minimum driver age and availability depend on the vehicle.

• A police or insurer's accident report is always required.

Smart No-Deposit (No Deposit, Standard Excess)

• Full Insurance (CDW) and Third-Party Liability included.

• An additional daily price applies, displayed in the booking form.

• If you are at fault, you pay the actual repair cost up to the Smart excess.

• If you are not at fault, you pay €0.

• No security deposit is required.

• Availability and minimum driver age depend on the vehicle.

• A police or insurer's accident report is always required.

Premium Protection (No Deposit, Reduced Excess)

• Full Insurance (CDW) and Third-Party Liability included.

• An additional daily price applies, displayed in the booking form.

• If you are at fault, you pay up to the reduced Premium excess.

• If you are not at fault, you pay €0.

• No security deposit is required.

• Theft protection is included, subject to the insurance conditions and exclusions.

• Availability and minimum driver age depend on the vehicle.

• A police or insurer's accident report is always required.

Zero-Risk Protection (No Deposit, No Excess)

• Full Insurance (CDW) and Third-Party Liability included.

• An additional daily price applies.

• For covered damage, you pay €0 whether or not you are at fault.

• No security deposit is required.

• Theft protection is included, subject to the insurance exclusions.

• A higher minimum driver age may apply.

• A police or insurer's accident report is always required.

Availability in Fes: Zero-Risk Protection is currently listed by MarHire for selected economy cars in Agadir. It is not confirmed as an available option for MarHire Car Fes. Customers renting in Fes should rely on the plans displayed for their chosen vehicle in the booking form.

All four plans are subject to the exclusions in Section 9.

3) Protection Plan Comparison

Feature	Basic Protection	Smart No-Deposit	Premium Protection	Zero-Risk Protection
Security deposit	Required	No	No	No
Excess	Highest	Lower than Basic	Reduced	€0
At-fault damage	Up to Basic excess	Up to Smart excess	Up to Premium excess	€0
Not-at-fault damage	€0	€0	€0	€0
Plan price	Included	Daily price	Daily price	Daily price
Full Insurance (CDW)	Included	Included	Included	Included
Third-Party Liability	Included	Included	Included	Included
Glass & windscreen	Included	Included	Included	Included
Vehicle theft	Excluded	Excluded	Included	Included
Wheels & tyres	Excluded	Excluded	Excluded	Excluded
24/7 roadside assistance	Included	Included	Included	Included
Minimum driver age	Varies by car	Varies by car	Varies by car	Varies by car
Police/insurer report	Required	Required	Required	Required
Availability in Fes	See booking form	See booking form	See booking form	Not currently confirmed

Important: Insurance coverage applies only to eligible incidents and authorised drivers. Any incident falling under the exclusions in Section 9 may result in full financial liability.

4) Excess Amounts by Vehicle Category

The excess is the maximum amount you pay for covered accidental damage when the accident report confirms you are at fault or when the responsible third party is unknown.

You pay the actual repair cost up to the applicable excess, never more than the excess and never more than the actual damage cost.

Example:

If your excess is €900:

• Repair cost €400: you pay €400.

• Repair cost €1,500: you pay €900.

• You are not at fault and the insurer confirms this: you pay €0.

Excess Amounts

Vehicle category	Basic (Deposit = Excess)	Smart No-Deposit	Premium Protection	Zero-Risk
Economy & family (Dacia Logan, Renault Clio, Dacia Jogger)	€900	€600	€250	Not confirmed in Fes
Mid-range & compact SUV (VW T-Roc, Hyundai Tucson, Cupra Leon)	€2,500	€1,000	€1,000	Not offered
Premium (Audi A3 to VW Touareg)	€3,500	Not offered	€1,500	Not offered
Luxury (Porsche Macan, Mercedes C-Class)	€4,500	Not offered	€2,000	Not offered
Top luxury (Range Rover Vogue, Porsche Cayenne, Mercedes S-Class)	€6,000	Not offered	€3,000	Not offered
Mercedes G-Class	€8,000	Not offered	€4,000	Not offered

These are the MarHire insurance amounts applicable as of 08 November 2026.

The exact excess and deposit for your rental car in Fes are those displayed in the booking form and confirmed in your rental agreement. If the values shown for your specific vehicle differ from this table, the booking form and confirmed rental documents apply.

Not every car category or protection plan is necessarily available in Fes.

5) Accidents Where You Are Not at Fault

If the official accident documentation confirms you were not responsible, you pay €0 on every protection plan, provided the insurer confirms non-fault and you submit all required documents.

Required Documents

• A full police report or a signed constat amiable containing the third party's details.

• Photographs of the accident scene, both vehicles, visible damage, and licence plates.

• The exact date, time, and location of the incident.

• The third party's insurance certificate, registration number, and driving licence details.

• Your rental agreement and valid driving licence.

• Witness names and contact details, if available.

Reporting Deadline

You must inform MarHire Car Fes Support immediately after the incident.

Submit the required documentation within 24 hours, or by the next working day if the incident occurs outside business hours.

Shared Liability

If the insurer determines that you were partly or fully responsible, the excess applicable to your protection plan applies to covered damage.

Zero-Risk Protection carries a €0 excess for covered incidents.

Hit-and-Run or Unknown Third Party

If the other driver cannot be identified, your plan's excess applies until the cost is recovered from the responsible third party.

A police report is mandatory.

Zero-Risk Protection carries a €0 excess for covered incidents, provided all policy requirements are met.

6) Security Deposit

Basic Protection

A refundable security deposit equal to your vehicle's Basic excess is collected at pick-up.

• Cash payment is accepted by default.

• Card payment is accepted when a card machine is available at the pick-up location.

• The deposit is refunded after the vehicle passes its return inspection, subject to any outstanding charges.

• Card holds are usually released within 3 to 14 business days, depending on your bank.

For example, an economy car with a Basic excess of €900 requires a €900 security deposit.

Smart No-Deposit and Premium Protection

No security deposit is collected.

However, the applicable excess and all insurance exclusions remain in force.

Choosing a no-deposit plan does not mean you have no responsibility for damage.

Zero-Risk Protection

Where available, Zero-Risk Protection removes both the security deposit and the excess for covered damage.

It does not remove liability for excluded incidents or failure to provide the required accident documentation.

Drivers Aged 18–20

Drivers aged 18–20 may book only vehicles specifically marked as available to young drivers.

These rentals require:

• Basic Protection.

• The applicable security deposit.

• A young driver fee shown in the booking form.

7) Driver Eligibility and Permitted Use

Minimum Driver Age

The minimum driver age depends on the selected vehicle and insurance plan.

Plans with reduced excess may require an older driver. Some top luxury vehicles may require drivers to be at least 30 years old.

The applicable minimum age is displayed in the booking form.

Driving Licence Requirements

• A valid driving licence held for at least two years is required.

• An International Driving Permit is required where applicable.

• Certain premium or luxury cars may have additional licence and age requirements.

Authorised Drivers

Only drivers named in the rental agreement are insured.

Allowing an unauthorised person to drive the vehicle voids the insurance coverage.

Permitted Territory

Rental vehicles are insured for use within Morocco only.

Driving outside Morocco is not permitted under these conditions.

Road Restrictions

Off-road driving is prohibited.

Unpaved tracks, unsuitable roads, and terrain that may damage the underbody or undercarriage are considered off-road use.

This applies to all vehicle categories, including SUVs and 4×4 vehicles.

8) Roadside Assistance and Replacement Vehicles

MarHire Car Fes provides 24/7 roadside assistance for rental incidents and emergencies.

Assistance includes:

• Accident assistance and incident coordination.

• Breakdown support.

• Towing to the nearest approved partner garage or another location directed by the insurer.

• Coordination with the rental partner and insurance provider.

Replacement Vehicles

A replacement vehicle may be provided depending on:

• Vehicle availability.

• The type of incident.

• The condition of the rented vehicle.

• The applicable insurance terms.

Replacement vehicles are not guaranteed.

If damage results from an excluded activity or unauthorised use, additional charges may apply and a replacement may be refused.

9) Insurance Exclusions (All Protection Plans)

The following incidents and costs are not covered by any protection plan, including Zero-Risk Protection.

You are responsible for the full resulting costs.

Prohibited Driving Behaviour

• Driving under the influence of alcohol or drugs.

• Reckless or dangerous driving.

• Racing or competitive driving.

• Driving by anyone not named in the rental agreement.

Unauthorised Vehicle Use

• Using the rental car for commercial passenger transport or paid rides.

• Driving outside Morocco.

• Driving off-road or on unsuitable terrain.

Negligence and Misuse

• Leaving the vehicle unlocked or leaving the keys inside.

• Ignoring dashboard warning lights.

• Improper loading or misuse of the vehicle.

• Using the wrong fuel.

• Damage caused by contamination or improper vehicle handling.

Excluded Vehicle Damage

• Wheels and tyres.

• Damage to the interior and upholstery.

• Roof and underbody damage.

• Clutch or gearbox damage caused by misuse.

• Engine damage caused by incorrect fuel or misuse.

Other Exclusions

• Lost, stolen, or damaged vehicle keys.

• Key replacement and lockout service fees.

• Personal belongings left in or stolen from the vehicle.

• Hit-and-run incidents without a police report.

• Accidents for which required documents are not provided.

• Damage resulting from a breach of the rental agreement.

Important: Even customers with no-deposit or zero-excess protection remain fully responsible for excluded incidents and costs.

10) What to Do After an Accident or Vehicle Damage

If you have an accident while renting a car from MarHire Car Fes, follow these steps.

1. Ensure everyone's safety. Stop in a safe location and contact emergency services when necessary (190 Police / 150 SAMU).

2. Contact MarHire Car Fes immediately. Call or WhatsApp +212 660 745 055.

3. Do not admit liability at the scene. Allow the police and insurer to determine responsibility.

4. Obtain an accident report. Request a police report or complete and sign a constat amiable with the third party.

5. Take photographs. Capture the accident scene, vehicles, damage, licence plates, and surroundings.

6. Collect information. Obtain the other driver's insurance details, vehicle registration, driving licence information, and any witness contacts.

7. Submit your documents. Provide the report, photographs, and rental agreement to MarHire Car Fes at or before vehicle return, respecting the reporting deadlines in Section 5.

Missing Accident Documentation

Without the required police or insurer's report, you may be liable for the full repair cost up to the vehicle's value, plus applicable towing, downtime, and administration charges.

This applies regardless of your protection plan.

11) Vehicle Inspection, Repairs and Charges

Vehicle Inspection

The rental vehicle is inspected when collected and returned.

Customers should check the vehicle's condition before leaving the pick-up location and ensure existing damage is recorded.

Repairs

All repairs must be authorised by MarHire Car Fes, the local rental partner, or the insurer.

Repairs arranged without prior authorisation are not reimbursed.

Applicable Charges

Depending on the incident and rental agreement, customers may be responsible for:

• The applicable excess for covered damage.

• The actual cost of excluded damage.

• Traffic fines and tolls.

• Towing charges where the customer is at fault or an exclusion applies.

• Administration fees.

• Downtime charges permitted under Moroccan law and the rental agreement.

Damage Assessment

Final damage charges are determined after inspection using repair invoices or the partner's standard damage price list.

Supporting details are provided to the customer.

Payments may be completed by a secure payment link or in cash.

12) Documents Required at Pick-Up

When collecting your rental car in Fes city or at Fes-Saïss Airport, you must provide:

• A valid passport.

• A valid driving licence.

• An International Driving Permit where required.

• The applicable security deposit if you selected Basic Protection.

• Your flight number for airport pick-ups.

The flight number helps our team coordinate your airport collection.

Important: The driver must meet the age and licence requirements for the selected vehicle and protection plan.

13) Claims and Refunds

Excess and Damage Payments

If you paid an excess or an estimated damage charge, any overpayment is refunded after the final repair costs are assessed.

You will receive supporting details for the final charges.

Security Deposit Refunds

For Basic Protection:

• Unused cash deposits are returned after the vehicle passes its return inspection.

• Card holds are usually released within 3 to 14 business days, depending on the bank.

• Any applicable outstanding charges are handled according to the rental agreement.

Insurance Claims and Disputes

MarHire Car Fes Support coordinates claims with the local rental partner and insurer.

Customers must cooperate with document requests and damage assessments.

Claims and disputes may require additional time depending on the accident circumstances and insurer procedures.

14) Your Responsibilities

As a MarHire Car Fes customer, you agree to:

• Follow Moroccan traffic laws and speed limits.

• Drive carefully and use the vehicle responsibly.

• Lock the vehicle and remove the keys when parked.

• Park in safe and authorised locations.

• Use the correct fuel.

• Keep fuel receipts when requested.

• Report accidents, damage, and breakdowns immediately.

• Cooperate with MarHire Car Fes, the rental partner, and the insurer.

• Provide accurate information and all required documents.

Failure to meet these responsibilities may affect your insurance coverage and financial liability.

15) Updates to These Insurance Conditions

MarHire Car Fes may update these Insurance Conditions to reflect changes in Moroccan law, insurer requirements, vehicle availability, or rental partner policies.

The update date at the top indicates the current version.

Bookings confirmed before an update keep the insurance conditions and amounts agreed at the time of booking, unless otherwise communicated.

For every booking, the applicable protection plan, excess, deposit, minimum driver age, and additional price are confirmed in the booking documents.

16) Contact MarHire Car Fes

MarHire Car Fes Support — operated by MarHire LLC

Our support team is available 24/7 for incidents, claims, breakdowns, and rental emergencies.

• Website: carrentalfez.com

• Email: info@marhire.com

• WhatsApp/Phone: +212 660 745 055

• Service location: Fes, Morocco, including Fes-Saïss Airport.

For insurance questions before booking, contact our support team or review the protection plans displayed on your selected rental car.

Related policies:

• Terms & Conditions

• Cancellation Policy