Terms & Conditions

MarHire Car Fes — Terms & Conditions

Update date: 10 Nov 2026
Time zone: All cut-offs and deadlines use Africa/Casablanca (Morocco local time).

MarHire Car Fes ("MarHire Car Fes", "MarHire", "we", "us", "our") is the car rental service operated under the MarHire brand in Fes, Morocco.

MarHire is the trading name of MarHire LLC, a limited liability company registered in Wyoming, USA (registration number 2025-001769503), operating from Agadir, Morocco.

MarHire Car Fes provides car rental services using MarHire's own fleet and contracted vehicle fleets operating under MarHire's standards. Our team coordinates bookings, vehicle delivery, handovers, customer support, and returns.

These Terms & Conditions apply exclusively to car rental bookings made through MarHire Car Fes.

Website: carrentalfez.com
Email: info@marhire.com
Phone/WhatsApp: +212 660 745 055

1) Acceptance of Terms

By accessing the MarHire Car Fes website, submitting a booking request, or renting a vehicle, you ("Customer", "you") agree to these Terms & Conditions ("Terms").

You also agree to the following policies, which form part of these Terms:

Additional conditions shown on the vehicle listing, booking form, rental confirmation, and Rental Agreement also apply.

If there is a conflict between these general Terms and the specific conditions confirmed for your booking, the booking-specific conditions prevail, except where mandatory law requires otherwise.

These Terms apply to car rentals arranged through carrentalfez.com or directly with our team by WhatsApp, phone, or email.

We may update these Terms periodically. The version in force when you submit your booking request applies to that booking

2) Definitions & Our Role

Platform: The MarHire Car Fes website, booking process, and related communications.

Vehicle: The car provided for your booking from MarHire's fleet or a contracted fleet.

Booking Request: A request submitted by the customer to rent a vehicle. Sending a request is free and does not constitute a confirmed booking.

Booking Confirmation (Voucher): The written confirmation issued by MarHire after availability has been verified. It contains the rental dates, vehicle category, price, insurance plan, pickup and return details, and payment instructions.

Rental Agreement: The agreement completed at vehicle pickup, identifying the rented vehicle, authorised drivers, insurance conditions, fuel level, vehicle condition, and rental responsibilities.

Security Deposit: A refundable amount collected at pickup when required by the selected protection plan, subject to the Rental Agreement.

Excess: The maximum amount a customer must pay for covered damage under the selected insurance plan, subject to applicable conditions and exclusions.

MarHire Car Fes coordinates the booking and vehicle rental process, including customer assistance during the rental.

3) Eligibility & Customer Responsibilities

Customers must meet the eligibility requirements for the vehicle and protection plan selected.

The minimum driver age depends on the vehicle category and insurance plan.
A valid driving licence held for at least two years is generally required.
Some vehicle categories may have higher age or licence requirements.
An International Driving Permit may be required depending on the driving licence.
Only drivers listed on the Rental Agreement may drive the vehicle.
Customers must provide accurate personal, contact, flight, and driver information.
Customers must present the required identification and payment at pickup.
Customers must comply with Moroccan traffic laws and the instructions provided by MarHire.

The applicable minimum driver age, licence requirements, and insurance conditions are displayed during booking.

Customers who do not meet the applicable requirements may be refused vehicle handover under the conditions described in the Cancellation Policy.

4) How a Booking Is Made

Step 1: Booking Request

Choose your vehicle, rental dates, pickup location, and available options.

Submitting a booking request is free and does not require immediate payment.

Step 2: Availability Confirmation

Our team verifies vehicle availability and confirms your booking through WhatsApp and email, usually within 10 minutes.

A reservation becomes confirmed only when MarHire issues a booking confirmation.

Step 3: Payment

After confirmation, you receive a secure payment link for the required advance.

Your booking confirmation explains the total price, amount payable online, remaining balance, and payment deadlines.

Additional conditions:

Prices and availability displayed before confirmation are subject to verification.
We may refuse requests involving unavailable vehicles, suspected fraud, or unsafe circumstances.
Vehicles may be booked by model or similar.
If the exact model is unavailable, MarHire may provide a vehicle from the same or a higher category.

Any significant change to the confirmed rental conditions will be communicated to the customer.

5) Prices, Currency, Taxes & Discounts

Currency

Car rental prices are displayed and charged in euros (EUR).

Any currency conversion fees or exchange rates applied by your bank are outside MarHire's control.

Price Display

The booking form displays the total rental price before the customer submits a request.

The total may include:

Base vehicle rental price.
Selected protection plan.
Optional extras and additional services.
Applicable taxes, displayed separately.
Discounts or promotional offers.

Rental Duration

Car rentals are charged in 24-hour periods starting from the agreed pickup time.

Each started 24-hour period counts as one rental day.

The minimum rental duration is 3 days.

Included Services

Rental prices include the insurance described in Section 8.

Free vehicle delivery to Fes Airport or a hotel is included where indicated on the listing or booking confirmation.

Optional Extras

Additional services may include child seats, additional drivers, unlimited kilometres for shorter rentals, or one-way vehicle returns.

Prices for optional extras are displayed during booking or confirmed before payment.

Promotional Discounts

Some vehicles may display discounted rental prices.

A discount applies only when the booking request meets the conditions and validity dates of the offer.

Coupon Codes

Public and personal coupon codes may be available.
Only one coupon code can apply to each booking.
The best eligible code is applied automatically when supported by the booking system.
Coupon codes may have restrictions related to dates, vehicles, rental duration, or minimum spending.
Codes cannot be combined with other discounts unless expressly allowed.
Coupon codes have no cash value and cannot be transferred.
Changes to promotional codes do not affect discounts already applied to confirmed bookings.

6) Payments, Deposits & Additional Charges

Advance Payment

For all confirmed bookings, an advance payment is required online through a secure MarHire payment link.

Online payments are processed by Stripe.

The remaining rental balance is paid at vehicle pickup, as indicated in the booking confirmation.

By completing a payment, you authorise MarHire and its payment provider to charge the amount displayed in the payment link.

Security Deposits

The security deposit depends on the insurance protection plan selected.

Basic Protection: A refundable security deposit is required at pickup.
Smart No-Deposit: No security deposit.
Premium Protection: No security deposit.
Zero-Risk Protection: No security deposit.

For Basic Protection, the security deposit is collected in cash by default. Card payment is available where a card machine is present at the pickup location.

Special deposit conditions apply to eligible drivers aged 18–20, as described in Section 9.

The booking form and confirmation specify the applicable deposit requirements.

Additional Charges

Customers may be responsible for additional charges resulting from:

Damage covered by the customer's applicable excess.
Traffic or parking fines.
Unpaid tolls.
Missing fuel.
Excess mileage.
Late vehicle returns.
Additional cleaning.
Lost keys or excluded damage.

Any additional charges must be supported by the relevant rental records, invoices, or other available documentation.

Payment may be requested through a secure payment link or in cash.

7) Force Majeure & Safety

MarHire Car Fes may be unable to deliver a vehicle or complete a confirmed rental due to circumstances beyond reasonable control.

Examples include:

Severe weather conditions.
Natural disasters.
Road closures.
Strikes affecting vehicle delivery.
Government restrictions.
Public authority instructions.
Other events making the rental impossible or unsafe.

If such circumstances prevent the service from taking place, customers may choose:

A free rescheduling of the rental, subject to availability.
A full refund of the amount paid online.

We will communicate any relevant disruption as soon as reasonably possible.

8) Insurance & Damage

All MarHire Car Fes rentals include Third-Party Liability Insurance and Full Insurance (CDW) for the rented vehicle, subject to the applicable insurance conditions.

Customers may choose from the protection plans available for their selected vehicle.

Not every protection plan is available for every vehicle.

The available plans, excess amounts, security deposits, minimum driver ages, and prices are displayed during booking.

You choose your protection plan when booking. No plan is automatically selected unless only one option is available.

Insurance Protection Plans

Protection plan	Security deposit	Excess for covered damage
Basic Protection	Refundable deposit required	Standard excess
Smart No-Deposit	No deposit	Standard excess
Premium Protection	No deposit	Reduced excess
Zero-Risk Protection	No deposit	€0

What Happens If You Are at Fault?

If the customer is responsible for an accident or covered vehicle damage:

Basic Protection: The customer pays the actual repair cost up to the standard excess.
Smart No-Deposit: The customer pays the actual repair cost up to the standard excess.
Premium Protection: The customer pays the actual repair cost up to the reduced excess.
Zero-Risk Protection: The customer pays €0 for covered damage.

For plans with an excess, the customer never pays more than the applicable excess or the actual covered repair cost, whichever is lower.

What Happens If You Are Not at Fault?

Customers pay €0 for covered damage under all four plans when:

A complete accident report is provided.
The report identifies the relevant parties and circumstances.
The insurer confirms that the customer was not at fault.

The required report may be a police report or a signed constat amiable containing the third party's details.

Customers must notify MarHire immediately and provide the required documents within 24 hours or by the next working day.

Shared or Unknown Liability

If responsibility for an accident is shared, unclear, or involves an unidentified third party, the applicable excess may be charged fully or proportionally until liability is established.

Zero-Risk Protection provides €0 excess for covered damage in these situations.

Excess Amounts

Excess amounts depend on the selected vehicle and protection plan.

The exact excess and any applicable security deposit are displayed in the booking form and on the rental documents.

Customers should review these amounts before confirming their booking.

Glass & Windscreen Coverage

Damage to the following is covered under all four protection plans, subject to the insurance conditions:

Windscreen.
Windows.
Mirrors.

No separate glass coverage add-on is required.

Theft Coverage

Theft protection depends on the selected protection plan and its conditions.

Customers must follow the applicable reporting requirements and provide the necessary police and insurance documentation.

Full details are available in the Insurance Conditions.

Common Insurance Exclusions

The following are generally excluded from protection under all plans:

Driving under the influence of alcohol or drugs.
Reckless or dangerous driving.
Driving by an unauthorised person.
Off-road driving.
Negligence, including leaving keys inside an unattended vehicle.
Using the wrong fuel.
Clutch or gearbox misuse.
Undercarriage damage.
Wheel and tyre damage.
Lost vehicle keys.
Loss of personal belongings.

An appropriate police or insurer's accident report is required for accident-related claims.

Without the required report, the customer may be responsible for the full cost of the damage, regardless of the protection plan selected.

Important: Zero-Risk Protection eliminates the excess for covered damage. It does not eliminate liability for excluded damage, negligence, or breaches of the Rental Agreement.

Full insurance details: MarHire Insurance Conditions.

9) Car Rental Conditions

A) Driver Age & Driving Licence

The minimum driver age depends on the vehicle and selected protection plan.

The exact requirements are displayed in the booking form.

Drivers must generally have held a valid driving licence for at least two years.

Additional requirements may apply to particular vehicles or protection plans.

Drivers aged 18–20

Drivers aged 18–20 may rent only vehicles specifically marked as available to young drivers.

The following conditions apply:

Basic Protection is mandatory.
A refundable security deposit is required.
A young driver fee applies once per booking.
The driver must have held a valid driving licence for at least two years.
The required licence and identification are checked at pickup.

The young driver fee and deposit are displayed in the booking form.

If the driver does not meet these requirements at pickup, the booking cannot proceed, and the applicable cancellation conditions apply.

B) Vehicle Use & Territory

Rental vehicles may be driven only within Morocco.

Vehicles must be used on paved public roads.

The following activities are prohibited:

Off-road driving.
Racing or competitions.
Dangerous or reckless driving.
Driving under the influence.
Allowing unauthorised drivers to operate the vehicle.
Using the vehicle for illegal activities.

Customers must comply with Moroccan traffic and parking laws.

C) Mileage & Kilometre Allowance

The kilometre allowance depends on the rental duration.

Rentals of 7 days or more

Unlimited kilometres are included.

Rentals of fewer than 7 days

A maximum allowance of 250 kilometres per rental day applies.

Examples:

Rental duration	Included kilometres
3 days	750 km
4 days	1,000 km
5 days	1,250 km
6 days	1,500 km
7 days or more	Unlimited

For shorter rentals, unlimited kilometres may be available as an optional extra in the booking form.

Excess Mileage Charges

Kilometres driven beyond the included allowance are charged at €0.30 per additional kilometre.

Mileage is calculated using the odometer readings recorded at pickup and return.

D) Vehicle Pickup

Customers must present:

A valid passport.
A valid driving licence.
An International Driving Permit, when required.
The applicable security deposit, if required by the selected plan.
Any additional documents specified in the booking confirmation.

At pickup, the customer and our representative review the vehicle's condition, fuel level, and relevant rental details.

Any existing damage should be recorded before the vehicle is handed over.

E) Vehicle Return

The customer must return the vehicle:

At the agreed location.
At the scheduled return time.
In the condition recorded at pickup, allowing for normal wear.
With the agreed fuel level.
With all keys and supplied accessories.

Late returns may result in additional rental charges.

F) Fuel Policy

MarHire Car Fes applies a same-to-same fuel policy.

The vehicle must be returned with the same fuel level recorded at pickup.

If the returned fuel level is lower, the customer may be charged for the missing fuel.

Unused fuel is not refunded, including fuel added above the original level.

G) One-Way Rentals

Returning the vehicle to another Moroccan city may be possible upon request.

A one-way return fee may apply.

The fee, location, and return conditions must be confirmed with MarHire before the rental begins.

H) Traffic Fines, Parking & Tolls

The customer is responsible for:

Traffic violations during the rental.
Parking fines.
Toll charges.
Related administrative fees.

Charges may be requested during or after the rental if the relevant notices arrive later.

I) Cleaning Fees

Vehicles are delivered clean and must be returned in a reasonably similar condition.

The following cleaning charges apply:

Vehicle condition	Cleaning fee
Dirty vehicle requiring additional standard cleaning	€10
Excessively dirty vehicle requiring deep cleaning	€30

Deep cleaning may be required for:

Smoking residue.
Spilled liquids.
Significant stains.
Excessive sand or dirt.
Pet hair.
Strong odours.

Normal wear and reasonable use do not automatically result in a cleaning charge.

J) Breakdown & Mechanical Problems

If the vehicle develops a mechanical problem:

Stop safely when necessary.
Contact MarHire support immediately.
Follow the instructions provided by our team.
Do not authorise repairs without MarHire's approval.

A replacement vehicle may be provided depending on availability and the nature of the problem.

Customers must not continue driving a vehicle when doing so would be unsafe or could cause further damage.

K) Accidents & Vehicle Damage

In the event of an accident:

Ensure the safety of all occupants.
Contact the relevant emergency services when necessary.
Notify MarHire immediately.
Obtain the required police report or signed accident statement.
Collect the relevant third-party and insurance details.
Provide the accident documentation within 24 hours or by the next working day.

Do not admit liability on behalf of MarHire or approve repairs without authorisation.

Damage responsibility is determined according to the selected protection plan, the insurance conditions, and the applicable law.

10) Cancellations, Changes & Refunds

Cancellation requests, booking changes, no-shows, and refunds are governed by the MarHire Cancellation Policy.

Free cancellation is available up to 48 hours before the scheduled vehicle pickup time.

For eligible cancellations made within that period, customers receive a full refund of the amount paid online.

Amounts that have not yet been paid are not charged for an eligible free cancellation.

Requests made closer to the pickup time, no-shows, and cases involving missing or invalid documents are handled according to the applicable Cancellation Policy.

Customers can request cancellation or changes through:

WhatsApp: +212 660 745 055
Email: info@marhire.com
The available MarHire booking management options.

Cancellation deadlines are calculated according to Morocco local time, based on when the customer sends the request.

Full details: Cancellation Policy.

11) Customer Accounts & Booking Management

Customers may submit booking requests without creating an account.

A MarHire account may allow customers to:

View existing bookings.
Access booking information.
Manage saved listings.
View eligible coupon codes.
Request changes to bookings.

Account access may use email verification codes, Google, or Apple sign-in where available.

Customers must keep their account access secure.

Account deletion does not automatically cancel existing confirmed bookings.

Where available, customers may manage or delete their accounts through Account Deletion.

We may restrict accounts used for fraud, abuse, or violations of these Terms.

12) Customer Support

MarHire Car Fes provides customer support in English, French, and Arabic.

You can contact our team for:

Booking assistance.
Pickup and return questions.
Insurance information.
Vehicle problems.
Accident reporting.
Booking changes and cancellations.
Payment or deposit questions.

Phone/WhatsApp: +212 660 745 055
Email: info@marhire.com

For urgent issues during the rental, contact MarHire immediately.

13) Reviews & User Content

Customers may submit reviews, photos, or feedback about their rental experience.

By voluntarily submitting content to MarHire for publication or promotional use, you grant MarHire a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for marketing and service-quality purposes, subject to applicable privacy and intellectual-property laws.

Reviews must reflect genuine customer experiences.

We may moderate or remove content that is unlawful, abusive, misleading, or unrelated to the service.

14) Fraud, Chargebacks & Security

MarHire Car Fes may refuse or cancel bookings involving suspected fraud, payment misuse, or inaccurate customer information.

Customers must provide accurate payment and identification details.

If a customer initiates a payment chargeback while a refund is being processed, MarHire may pause the refund until the card issuer resolves the dispute, where permitted, to prevent duplicate reimbursement.

This does not remove any statutory payment dispute or consumer rights.

15) Privacy & Cookies

MarHire Car Fes processes personal information for booking management, identification, payment processing, customer support, legal compliance, and other purposes described in our privacy documents.

For further information, review:

Customers may contact info@marhire.com to request information about their personal data or exercise applicable privacy rights.

16) Intellectual Property & Website Use

The text, images, branding, website code, and other content displayed on MarHire Car Fes are owned by or licensed to MarHire or the relevant rights holders.

Customers may not:

Copy website content at scale without authorisation.
Scrape or extract protected information in violation of applicable law or these Terms.
Reverse engineer website systems.
Interfere with booking processes.
Use the website for fraudulent or unlawful purposes.

Customers and authorised assistants may use the website to search for vehicles and submit legitimate bookings using accurate information.

17) Website Availability

We aim to provide reliable access to the MarHire Car Fes website and booking services.

However, uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to:

Website maintenance.
Technical upgrades.
Network problems.
Payment service interruptions.
Other circumstances beyond our reasonable control.

We may modify, suspend, or discontinue parts of the website when necessary.

18) Liability & Disclaimers

To the maximum extent permitted by applicable law, MarHire's total liability for claims related to a booking is limited to the amount paid to MarHire for that booking.

MarHire is not liable for indirect, incidental, special, or consequential losses, or for events outside its reasonable control.

Where a contracted fleet or independent supplier provides a vehicle, that supplier remains responsible for obligations legally assigned to it.

MarHire remains responsible for the booking and customer support services it provides and assists customers in resolving rental-related problems.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted.

The customer's responsibility for vehicle damage is governed by the selected protection plan, applicable insurance conditions, Rental Agreement, and mandatory law.

19) Severability, Assignment, No-Waiver & Entire Agreement

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply.

Customers may not transfer their booking rights or obligations without MarHire's consent.

Failure by MarHire to enforce a particular provision does not constitute a permanent waiver of that provision.

These Terms, together with the applicable Cancellation Policy, Insurance Conditions, vehicle listing, booking confirmation, and Rental Agreement, form the agreement governing the rental.

20) Governing Law & Jurisdiction

These Terms are governed by Moroccan law.

The Courts of Agadir (Souss-Massa), Morocco, have non-exclusive jurisdiction over disputes arising from these Terms, without prejudice to any mandatory consumer protection rights or jurisdiction rules applicable to the customer.

Customers are encouraged to contact MarHire support first so that rental-related concerns can be reviewed and, where possible, resolved directly.

21) Contact

MarHire Car Fes — Operated by MarHire LLC

Website: carrentalfez.com
Email: info@marhire.com
Phone/WhatsApp: +212 660 745 055
Operating location: Fes, Morocco
Company: MarHire LLC
Registration: Wyoming, USA, 2025-001769503

For booking questions, rental assistance, insurance information, cancellations, or complaints, contact our customer support team.

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