Cancellation Policy

MarHire Car Fes — Cancellation Policy

Update date: 08 Nov 2026
Time zone: All deadlines use Africa/Casablanca (Morocco local time).

MarHire Car Fes offers car rental services in Fes, Morocco, including vehicle pickup and delivery at Fes–Saïss Airport, hotels, and agreed locations in the city.

This Cancellation Policy applies to car rental bookings made through carrentalfez.com, MarHire's booking channels, or our team by WhatsApp, phone, or email.

In this policy:

• "Pickup time" means the scheduled time the rental car is handed over to you at the airport, hotel, or agreed pickup location.

• "Amount paid online" means the amount you actually paid to MarHire through an online payment link or booking system, usually the advance payment. Amounts not yet paid or payable at pickup are not charged when you cancel in time.

1) Free cancellation up to 48 hours

• Free cancellation up to 48 hours before pickup: You receive a full refund of the amount paid online, with no cancellation fee.

• Less than 48 hours before pickup or no-show: The amount paid online is not refunded (Section 3).

• If you have paid nothing online: A late cancellation or no-show costs you nothing. However, we may require an advance payment before confirming future bookings.

• Booking request not yet confirmed: You can withdraw your request at any time without charge.

2) Car listings with different cancellation terms

• Every standard car rental listing currently offers free cancellation up to 48 hours before pickup.

• If a particular vehicle or booking rate has stricter conditions, such as a non-refundable rate or special group booking, these conditions must be clearly displayed on the vehicle listing and in the booking form before you submit your request.

• A listing with stricter cancellation conditions will not display the "Free cancellation" badge.

• When you select a rate with different conditions, the cancellation terms shown at booking apply instead of the standard policy.

3) No-show, waiting time & late arrival

• No-show: If you do not arrive at the agreed pickup location within 60 minutes of your scheduled pickup time and have not contacted us, your booking is treated as a no-show. The amount paid online is not refunded.

• Waiting time: Our team waits up to 60 minutes after the scheduled pickup time.

• Airport pickups and flight delays: If you provide a valid flight number when booking, we adjust your pickup to your actual landing time at no extra charge, even if the flight is delayed.

• Cancelled or significantly rescheduled flights: If you inform us, we arrange a free reschedule or, if this is not possible, a full refund of the amount paid online.

• Failure to contact us: A genuine no-show, where you do not arrive and do not contact our team, remains non-refundable.

For airport car rentals at Fes–Saïss Airport, we recommend providing your flight number when booking to help coordinate your vehicle handover.

4) Changes, modifications & early return

Changes more than 48 hours before pickup:

• Same car, different dates or times: Changes are free if the vehicle is available. Your booked daily price stays the same, but seasonal adjustments and applicable taxes may affect the final price. Additional rental days are charged at the agreed daily rate, subject to applicable adjustments.

• Different car or category: Changes are priced at the current rate. If the new booking costs less, we refund the difference from what you paid online. If it costs more, you pay the difference.

• Different pickup or return location: Changes depend on availability and may involve an additional delivery or collection fee, which will be communicated before confirmation.

Changes within 48 hours of pickup:

• Last-minute changes are not guaranteed and depend on vehicle availability.

• Where we can accommodate the change, the current rate applies, with any difference payable by you.

• If the requested change cannot be arranged and you choose not to proceed, the late cancellation conditions in Section 1 apply.

• A last-minute modification request does not convert a non-refundable cancellation into a free cancellation.

Early return of the car:

If you return the vehicle before the agreed return date or time, unused rental days or hours are not refunded. The full booked rental period remains payable.

Your security deposit, if applicable, is released according to the rental conditions after the vehicle has been inspected.

Shortening the rental period:

Once the rental has started, or within 48 hours of pickup, removing rental days does not entitle you to a partial refund.

Extras and protection plans:

Optional extras, such as child seats, additional drivers, GPS devices where available, and paid insurance protection plans, are refunded only when the entire booking is cancelled within the free cancellation period.

These services are not refunded separately, after the rental has started, or within 48 hours of pickup.

5) How to cancel or change your booking

You can request a cancellation or modification through the booking management option provided with your reservation or by contacting our team.

• WhatsApp/Phone: +212 660 745 055

• Email: info@marhire.com

• Website: carrentalfez.com

Cancellation request timestamp:

Your cancellation or modification request is timed from when you send it, not when our team replies.

This includes the timestamp of your online request, WhatsApp message, or email.

Please keep proof of sending, such as your email confirmation or WhatsApp timestamp. This protects your cancellation rights if you submit a request before the deadline but receive our response afterward.

6) Refunds

• Refund method: Refunds are returned to the original payment method used for the online payment.

• Refund amount: Eligible refunds cover the amount actually paid online.

• No cancellation fee: No fee applies to cancellations made within the free cancellation period.

• Approval and processing: We confirm whether your cancellation qualifies for a refund within 24 hours of receiving your request.

• Refund processing time: Once approved, refunds are normally processed by your bank or card provider within 3 to 14 business days.

• Currency: Refunds are issued in euros (EUR), for the amount originally paid online. If your bank converted the payment from another currency, exchange rates or banking fees may result in a slightly different amount appearing in your account.

• Unavailable original payment method: If your original payment card or account is no longer available, contact info@marhire.com. We will arrange an alternative refund method after verifying your identity.

• Security deposit: Any applicable rental security deposit is separate from your online booking payment. It is collected or authorized only at pickup, so it is not charged when you cancel before collecting the vehicle.

The security deposit does not affect the refund of your online booking payment.

7) Cancellations or changes by MarHire Car Fes

If MarHire Car Fes cannot provide the booked vehicle because of unavailability, overbooking, or another operational issue, we will offer you the following options:

• An equivalent alternative vehicle at no additional cost. If the replacement is cheaper, the applicable price difference is refunded.

• A full refund of the amount paid online, without cancellation fees.

You may choose between the available replacement and the refund.

No processing fee or deduction applies when MarHire Car Fes cancels your booking.

8) Documents & driver requirements

The main driver must meet the documentation and eligibility requirements displayed on the selected vehicle listing and booking form.

We may refuse to hand over the rental vehicle if:

• The driver does not have a valid driving licence.

• A required passport or identification document is missing.

• A credit card is required for the selected vehicle but is not provided.

• The driver is below the minimum age required for the vehicle category.

• The driver does not meet the minimum driving experience requirements stated at booking.

Minimum driver age:

• Standard vehicles: Generally 21 years old.

• Luxury vehicles: Generally 26 years old.

Vehicle-specific requirements take precedence when clearly displayed during booking.

If the required documents or conditions are not met at pickup, the booking may be treated as a late cancellation under Section 1, and the amount paid online will not be refunded.

Please review the requirements displayed on the car page before confirming your reservation.

9) Force majeure & unsafe conditions

If we cannot safely provide the rental vehicle because of circumstances beyond your or our control, you may choose:

• A free reschedule, subject to vehicle availability.

• A full refund of the amount paid online.

Such circumstances may include:

• Severe weather conditions.

• Road closures or restrictions.

• Natural disasters.

• Strikes or major transport disruptions.

• Orders or restrictions issued by public authorities.

Where continuing with the original booking becomes impossible or unsafe, we will help arrange the appropriate reschedule or refund.

10) Your consumer rights

This Cancellation Policy does not limit any mandatory consumer rights available to you under applicable law.

Car rental services booked for a specific date or rental period are generally exempt from the 14-day online right of withdrawal under Article 16 of the EU Consumer Rights Directive and similar legislation, where applicable.

The free cancellation conditions provided in Section 1 are additional contractual benefits and do not replace any mandatory legal protections.

11) Need help?

Our MarHire Car Fes team is available 7 days a week to assist with bookings, cancellations, changes, and refund questions.

• Website: carrentalfez.com

• WhatsApp/Phone: +212 660 745 055

• Email: info@marhire.com

For additional information, please review our policies:

• Terms & Conditions

• Privacy Policy

• Cookie Policy

• Insurance Conditions