A tight turn near the Fes medina gate, a busy roundabout in Ville Nouvelle, a sudden stop on the road toward Ifrane or Azrou… even careful drivers can end up with a scratch, bump, or real accident. The important thing is not to panic. What really matters is what you do in the next 10–15 minutes: that’s what protects your safety, your time, and your rental file.
This guide explains the MarHire Car Fes process step-by-step, from a light scratch in a hotel parking area to a more serious accident on an intercity road.
Table of Contents (Checklist)
1) First priority: safety and securing the scene in Fes
2) Decide: scratch only, or accident with another party?
3) Call MarHire Fes: what to send and how to explain it
4) Photos that actually help your case (the exact shots)
5) Paperwork: constat, police report and insurance deadlines
6) If the other driver refuses to cooperate
7) If the car is not drivable in or around Fes
8) What NOT to do (common mistakes that create problems)
9) What happens after you report the incident
FAQ
1) First priority: safety and securing the scene in Fes
Before thinking about responsibility or costs, focus on safety:
Stop safely and turn on your hazard lights.
If possible, move the car out of fast traffic (without leaving the scene entirely).
Keep passengers, especially children, away from moving vehicles.
Morocco’s national road-safety agency (NARSA) recommends the classic “protéger – alerter – secourir” logic for road incidents: secure the area, make the situation visible (hazards, triangle), and only then deal with alerts and assistance. NARSA – Vous êtes témoin d’un accident, que faire ?
In Fes, be especially careful:
on multi-lane city avenues in Ville Nouvelle
at roundabouts with buses and taxis
around medina gates where pedestrians can appear suddenly
If anyone is injured or feels unwell, treat it as an emergency first and call for help before anything else.
2) Decide: scratch only, or accident with another party?
Your next move depends on the actual situation. Ask yourself quickly:
A) Scratch / minor damage, no third party
Examples:
you lightly scrape a wall while parking near a riad-access car park
you clip a curb and mark a rim
you return to the car and see a new scratch from someone who parked too close
This is usually simpler to handle if you document it immediately and inform MarHire straight away.
B) Accident involving another vehicle or property
Examples:
contact with another car at a junction
you hit a parked car when manoeuvring
damage to something that belongs to someone else (barrier, pole, fence)
This requires proper documentation and sometimes official reports, because responsibility and insurance decisions depend on what is written and signed.
3) Call MarHire Fes: what to send and how to explain it
Once the scene is safe: contact MarHire Car Fes immediately (phone or WhatsApp). Clear, fast info helps us help you.
Copy/paste template to send us
Location: (Google Maps pin or “near Bab Boujloud / Ville Nouvelle / road to Ifrane”)
Type: scratch only / accident with another car / car not drivable
Short description: 1–2 sentences about what happened
Other vehicle plate (if any): …
Injuries: yes / no
Photos: sending now
We’ll then tell you:
whether to wait where you are or move the car
what extra information we need
if we must involve police/gendarmerie immediately
4) Photos that actually help your case (the exact shots)
Good photos can turn a stressful situation into a clear, well-documented file. Take:
- Wide shot of the whole scene showing both vehicles (or car + object) in context
- Close-ups of the damage from 2–3 angles
- License plates of every vehicle involved
- Wheel & tyre photos if you hit a curb or suspect mechanical damage
- Dashboard if any warning lights appear after the impact
- Surroundings (junction, road sign, parking entrance) to show where it happened
Try to avoid extreme close-ups only; insurers and rental teams need to understand how the damage occurred, not just what it looks like.
5) Paperwork: constat, police report and insurance deadlines
Constat amiable (friendly accident report)
If another vehicle is involved and the situation is only material damage (no injuries), you’ll generally complete a friendly accident report on the spot. Basics:
Fill it in carefully and legibly
Draw a clear diagram of the incident
Double-check all boxes and data
Sign it, and make sure the other driver signs as well
Why deadlines matter
Morocco’s insurance authority (ACAPS) provides a “step by step” guide for car accidents with material damage. It explains that you must notify your insurer within 5 days of the accident and that an expert may be appointed to evaluate damage and responsibility. ACAPS – Accident de voiture avec dégâts matériels (Step-by-step PDF)
MarHire aligns your rental file with this process, so:
don’t delay telling us
keep copies or photos of any constats or official documents
follow our instructions if a police or gendarmerie report is required
6) If the other driver refuses to cooperate
Sometimes the other party:
refuses to fill in or sign the constat
wants to leave quickly
becomes aggressive or starts arguing loudly
In that case:
Stay calm and avoid confrontation.
Take clear photos of their vehicle + plate + damage + context.
If there are witnesses, note their phone numbers if they agree.
Contact MarHire and follow our guidance on whether to call police/gendarmerie.
The goal is not to “win” the argument on the street; it’s to collect enough information so the situation can be handled properly later.
7) If the car is not drivable in or around Fes
Stop driving immediately and contact us if:
the steering feels strange or pulls to one side
there is strong vibration or rubbing noise near a wheel
you see fluid leaking under the car
a tyre looks badly damaged or losing pressure
the front/back is heavily impacted or the car feels unsafe
This is especially important on:
the road to Ifrane/Azrou (changing altitude, winter conditions)
intercity routes toward Meknes, Rabat or Casablanca
fast sections approaching or leaving Fes
MarHire’s typical response
We assess the situation via photos + your description.
We confirm whether the car must be immobilised.
We organise the next steps:
roadside assistance or towing if required
getting you and your passengers somewhere safe
discussing a replacement vehicle option, depending on location, category and availability
Your safety comes first; saving the schedule is second.
8) What NOT to do (common mistakes)
Avoid these behaviours—they often turn a small issue into a big one:
❌ Leaving the scene of a multi-party accident without proper documentation
❌ Authorising repairs at a random garage without MarHire’s written approval
❌ Trying to repaint or polish out damage yourself before showing us
❌ Agreeing to a roadside “cash deal” with another driver without speaking to us
❌ Driving on a damaged tyre “just to get back to Fes”
The safe order is always: secure → document → inform MarHire → follow instructions.
9) What happens after you report the incident
Once you’ve contacted MarHire and sent the basic information, here’s what typically happens:
Step 1 – File creation (same day)
We open an internal file with:
your booking details
your description of the event
your photos and any constat / official papers
third-party details if another vehicle is involved
Step 2 – Decision: keep driving or stop
Based on the evidence, we’ll tell you clearly:
“OK to continue your trip normally”
“OK to drive locally only and come for a check”
or “Stop, car must be immobilised and recovered”
Step 3 – Insurance/repair workflow
For minor scratches, everything may be handled at return with clear documentation.
For heavier damage, an expert or repair process may be involved, in line with Moroccan insurance rules and your contract conditions.
Throughout this, our aim is simple: keep you safe, keep your file clean, and minimise disruption to your trip in Fes.
FAQ
Do I really have to report a small scratch?
Yes. Even small marks should be reported with photos. It avoids unpleasant surprises at return and keeps the file transparent.
Do I need to call police for every accident?
Not automatically. For material damage only, a properly completed constat may be enough. If there’s disagreement, injuries or refusal to cooperate, police/gendarmerie may become necessary.
What if I discover damage hours after parking near the medina?
Take photos immediately, note where and roughly when you parked, and contact MarHire as soon as you notice it.
Can I still drive to Ifrane or Azrou after a small bump?
Only if the car is clearly safe (no warning lights, no strange noises, no visible structural damage). When in doubt, ask us first, we may ask for extra photos or a quick check.
Is a replacement car guaranteed after an accident?
It depends on availability, your car category, and the location/time of the incident. We’ll always look for the most practical solution for your situation.
How can I speed up the whole process if something happens?
Have our contact saved, send a location pin + full photo set + short description, keep your phone reachable, and follow our instructions step by step.
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